This is disturbing
However, unfortunately for the popular YouTube beauty vlogger, all has not gone to plan.
It seems the much-hyped release has some serious teething issues and the Internet is not happy, Jan.
Some buyers have reported their lipsticks arrived containing “little scratchy balls”.
Yeah, that ain’t what you want in your lipstick.
Jacyln has claimed the lumps in the lipsticks are due to the products being exposed to high temperatures or being improperly blended.
But it gets much, much worse.
Buyers have described other lipsticks arriving with everything from a “fuzzy” kinda coating to full-on hair-like strands protruding from the lipsticks.
Um, sorry what?! That is seriously NOT okay.
But Jacyln had an explanation for that, too:
Yikes. Whatever it is, it’s clear there’s some contamination issue.
Reddit users have weighed in on the issue, and have a few theories about the lipsticks. Some are hypothesising that the inconsistent formulas are the result of mould contamination, while another popular theory is that the lipsticks are rebranded out-of-date stock that was produced years ago and has since gone off.
Jaclyn has since issued apologies via her Twitter accounts and has promised to provide refunds or replacements to any users who have received problematic lipsticks
Isobel is a Digital Content Editor at BEAUTYcrew, marie claire and InStyle. When she's not busy hunting for the latest beauty news, you’ll find her arranging her skincare collection in search of the perfect “shelfie.” Isobel was previously BEAUTYcrew's Junior Beauty Writer.